Brew a Conversation
We'd love to hear from you. Whether you have questions about our teas, need assistance with an order, or want to share your ritual experience, we're here to help.
Send Us a Message
Connect With Us
We're available to assist you Monday through Saturday, 9am to 5pm NZST. Feel free to reach out through any of these channels.
Visit Our Shop
C/5 Apollo Drive
Mairangi Bay
Auckland 0632
New Zealand
Open Monday-Friday: 9am-5pm
Saturday: 10am-4pm
Sunday: Closed
Call Us
Email Us
Frequently Asked Questions
How long does shipping take?
We ship all orders within 1-2 business days. Delivery within New Zealand typically takes 2-4 business days. International shipping to Australia takes 5-10 business days.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, please contact us within 14 days of receiving your order, and we'll work with you to make it right.
How do you handle dietary restrictions and allergies?
We offer gluten-free, dairy-free, and vegan options for all our pastry products. Please specify any allergies or dietary restrictions when ordering, and we'll ensure your order accommodates these needs.
Can I modify or cancel my subscription?
Yes! You can easily pause, skip, or modify your subscription through your account. Changes must be made at least 5 days before your next billing date.
Do you offer wholesale options?
We do offer wholesale options for cafes, restaurants, and specialty shops. Please contact us directly at [email protected] for more information.
Can I place a custom order for a special event?
Absolutely! We love creating custom tea and pastry experiences for special events. Please contact us at least two weeks in advance to discuss your specific needs.